Top PagerDuty Alternatives for Incident Management in 2025‍

Best PagerDuty Alternatives are:

1. Opsgenie

2. VictorOps

3. xMatters

4. OnPage

5. Splunk On-Call

6. Alerta

7. Freshservice

In the dynamic field of incident management and alerting, selecting the right tool is crucial for ensuring efficient operations and rapid response times. As organizations grow, the need for more specialized or flexible alternatives to PagerDuty, with robust incident management solutions and automated incident response, becomes increasingly important. This guide explores the top PagerDuty alternatives available in 2025, highlighting their key features—including basic incident management features—and pros and cons, along with pricing to help you choose the best incident management software for your incident management needs.

Why Do You Need Alternatives to PagerDuty?

As your organization's incident management requirements evolve, you might find that PagerDuty’s features, pricing, or integrations no longer perfectly align with your needs. Alternatives like Microsoft Teams can offer more specialized functionalities for incident response tasks, enhanced customization for incident management processes, or cost-effective solutions that better match your specific operational workflows. Evaluating different platforms ensures that your incident response process remains agile, efficient, and scalable, while keeping you updated with real-time incident status.

Who Should Consider Using PagerDuty Alternatives?

Choosing the right incident management tool is critical for organizations of all sizes. Whether you're a DevOps team needing robust alerting integrations, an IT operations team seeking advanced collaboration features, or a small business looking for cost-effective incident management, there are several alternatives to PagerDuty that cater to various needs. Understanding your operational requirements will help you select the platform that best suits your workflow.

Developers and IT Teams Focused on Automation

Teams that require deep integrations and automated workflows to streamline incident management can benefit from alternatives offering robust API support and automation capabilities.

Operations and DevOps Teams Needing Advanced Collaboration

For teams that need real-time collaboration and efficient on-call management, selecting a tool with strong incident routing and communication features is essential.

Organizations Seeking Cost-Effective Solutions

Small and medium-sized businesses or startups looking to manage incidents without high overhead costs should explore alternatives that offer flexible pricing models without compromising on key functionalities.

PagerDuty Alternatives Comparison Table

Feature	Opsgenie	VictorOps	xMatters	OnPage	Splunk On-Call	Alerta	Freshservice
Ease of Use	Easy	Moderate	Moderate	Easy	Moderate	Easy	Easy
Pricing	Free & Paid Plans	Paid	Paid	Paid	Paid	Free & Paid Plans	Free & Paid Plans
Integrations	Extensive	Extensive	Comprehensive	Basic	Advanced	Flexible	Integrated
Collaboration Features	Strong	Strong	Excellent	Moderate	Advanced	Moderate	Robust
Special Features	Incident Analytics	On-Call Scheduling	Automated Workflows	Mobile Alerting	Data-Driven Insights	Open Source Flexibility	ITSM Integration

Best PagerDuty Alternatives

Choosing the right incident management tool is vital for minimizing downtime and ensuring swift incident resolution. The following alternatives to PagerDuty offer varied features, pricing, and integrations to cater to different operational needs. Explore these platforms to find the best fit for your organization’s incident management and on-call requirements in 2025.

1. Opsgenie

Opsgenie is a comprehensive incident management tool designed to streamline alerting and on-call schedules. It is well-regarded for its ease of use, extensive integrations, and advanced incident analytics, making it a strong alternative to PagerDuty for teams that require reliable alert management.

Opsgenie vs PagerDuty

Opsgenie offers robust alerting and on-call scheduling with a user-friendly interface that simplifies incident management. While PagerDuty provides extensive incident management features, Opsgenie stands out with its flexible integrations and efficient incident routing, catering to diverse team requirements.

Key Features of Opsgenie

• Advanced alerting and on-call scheduling

• Extensive integrations with monitoring tools

• Incident analytics and reporting

• Customizable escalation policies

• Mobile app support for real-time notifications

Opsgenie Pros

• User-friendly interface

• Flexible pricing with free and paid options

• Strong integration capabilities

• Effective incident escalation management

• Real-time alert notifications

Opsgenie Cons

• May require additional configuration for complex workflows

• Some advanced features only available in higher-tier plans

• Learning curve for new users transitioning from other platforms

Opsgenie Pricing

Opsgenie offers a free plan with basic features and paid plans starting at competitive rates based on the number of users and incidents handled.

2. VictorOps

VictorOps focuses on enhancing team collaboration during incidents through real-time communication and streamlined on-call management. It is particularly effective for DevOps teams that require seamless incident resolution and proactive alerting systems.

VictorOps vs PagerDuty

VictorOps emphasizes collaboration and real-time communication to quickly resolve incidents. Unlike PagerDuty, which offers a broad suite of features, VictorOps provides a focused approach that enhances team coordination during critical events.

Key Features of VictorOps

• Real-time incident collaboration tools

• Automated on-call scheduling

• Detailed incident timelines and reporting

• Integration with chat and collaboration platforms

• Mobile notifications and incident logging

VictorOps Pros

• Strong emphasis on team collaboration

• Intuitive incident timelines

• Effective integration with collaboration tools

• Customizable alerting and escalation policies

• Robust on-call scheduling features

VictorOps Cons

• Primarily focused on incident collaboration, may lack some advanced features

• Pricing can be higher for larger teams

• Limited customization for smaller organizations

VictorOps Pricing

VictorOps offers tiered pricing plans that scale with the size of your team and the level of features required, starting with plans suitable for small teams.

3. xMatters

xMatters is a versatile incident management platform that automates communication workflows and streamlines incident resolution processes. Its comprehensive automation capabilities make it an excellent choice for organizations looking to reduce manual intervention during incidents.

xMatters vs PagerDuty

xMatters distinguishes itself with powerful workflow automation and robust communication features. While PagerDuty provides extensive incident management functionalities, xMatters focuses on automating the notification process and ensuring the right teams are alerted at the right time.

Key Features of xMatters

• Automated communication workflows

• Advanced integration with ITSM and monitoring tools

• Customizable alerting and escalation policies

• Detailed incident reporting and analytics

• Scalable to enterprise-level operations

xMatters Pros

• Strong automation features

• Highly customizable workflows

• Robust integrations with various tools

• Effective incident escalation management

• Scalable for large organizations

xMatters Cons

• Can be complex to configure for smaller teams

• Higher pricing compared to basic alternatives

• Steeper learning curve for new users

xMatters Pricing

xMatters pricing is tailored to enterprise needs, with plans that scale based on usage and feature requirements, ensuring that organizations pay for the capabilities they need.

4. OnPage

OnPage is an incident alerting tool that emphasizes mobile alerting and rapid response through real-time notifications. It is ideal for teams that need immediate, reliable alerts delivered directly to their mobile devices.

OnPage vs PagerDuty

OnPage offers a straightforward approach to incident alerting with a focus on mobile responsiveness. Unlike PagerDuty’s comprehensive suite, OnPage is designed for simplicity and speed, ensuring that critical alerts reach your team instantly.

Key Features of OnPage

• Instant mobile alert notifications

• Simple on-call management and scheduling

• Real-time incident logging

• Customizable alert thresholds

• User-friendly interface for rapid setup

OnPage Pros

• Very easy to set up and use

• Optimized for mobile incident alerts

• Cost-effective for small teams

• Simple, uncluttered interface

• Effective for rapid response scenarios

OnPage Cons

• Limited integrations compared to broader platforms

• Fewer advanced incident management features

• Best suited for smaller teams or basic alerting needs

OnPage Pricing

OnPage offers competitive pricing plans geared towards small and medium-sized businesses, with options that emphasize essential alerting features at an affordable rate.

5. Splunk On-Call

Splunk On-Call (formerly VictorOps’s sibling product) integrates incident management with real-time analytics and monitoring. It provides deep insights into incident trends, making it a strong alternative for organizations that rely on data-driven incident resolution.

Splunk On-Call vs PagerDuty

Splunk On-Call leverages Splunk’s powerful data analytics to offer actionable insights into incidents. While PagerDuty offers robust alerting features, Splunk On-Call differentiates itself through its strong emphasis on data analysis and proactive incident resolution.

Key Features of Splunk On-Call

• Integrated incident analytics

• Real-time alerting and collaboration

• Comprehensive dashboard for incident trends

• Customizable escalation and notification policies

• Deep integration with Splunk’s analytics platform

Splunk On-Call Pros

• Advanced data-driven incident insights

• Seamless integration with Splunk products

• Robust collaboration and alerting features

• Customizable dashboards and reports

• Effective for large-scale operations

Splunk On-Call Cons

• Can be overwhelming for smaller teams

• Higher pricing for comprehensive analytics features

• Steep learning curve for users new to Splunk

• May require additional configuration for optimal use

Splunk On-Call Pricing

Splunk On-Call offers tiered pricing plans that cater to enterprise-level requirements, with pricing based on the number of incidents and integrations needed.

6. Alerta

Alerta is an open-source incident management tool that provides flexible alert aggregation and filtering. It is ideal for teams that need a customizable solution without the high costs associated with proprietary software.

Alerta vs PagerDuty

Alerta focuses on flexibility and cost-effectiveness, offering an open-source platform that can be tailored to your specific incident management needs. Unlike PagerDuty’s commercial model, Alerta allows teams to modify and extend its capabilities according to their requirements.

Key Features of Alerta

• Open-source alert management

• Customizable alert aggregation and filtering

• Integration with various monitoring tools

• Real-time incident notifications

• Community-driven enhancements and support

Alerta Pros

• Cost-effective with an open-source model

• Highly customizable

• Strong community support

• Flexible integration with existing tools

• No vendor lock-in

Alerta Cons

• May require significant configuration

• Limited out-of-the-box features compared to commercial tools

• Support depends on community contributions

• Not as user-friendly for non-technical teams

• Requires in-house expertise for customization

Alerta Pricing

Being an open-source solution, Alerta is free to use. However, costs may be incurred if you opt for commercial support or additional hosting and customization services.

7. Freshservice

Freshservice is an IT service management (ITSM) solution that includes incident management as part of its broader service desk offering. It is designed for organizations looking to integrate incident management with other ITSM processes.

Freshservice vs PagerDuty

Freshservice provides a comprehensive ITSM platform that integrates incident management with other service desk functions like asset management and change management. While PagerDuty focuses solely on incident alerting, Freshservice offers an all-in-one solution for IT operations.

Key Features of Freshservice

• Integrated IT service management

• Incident and problem management

• Automated workflows and ticketing

• Comprehensive reporting and analytics

• User-friendly interface for IT teams

Freshservice Pros

• All-in-one ITSM solution

• Seamless integration of incident management with other IT processes

• Cost-effective for small to medium-sized businesses

• Robust reporting and analytics

• Easy to deploy and manage

Freshservice Cons

• May include features beyond incident management that some teams do not need

• Less specialized in incident alerting compared to dedicated platforms

• Customization options can be limited

• Learning curve for comprehensive ITSM features

• Pricing tiers may not be ideal for very small teams

Freshservice Pricing

Freshservice offers a range of pricing plans based on the number of agents and features required. They provide both a free trial and tiered pricing plans that scale with your organization's needs.

FAQs on PagerDuty Alternatives

1. What are the top alternatives to PagerDuty?

The top alternatives to PagerDuty include Opsgenie, VictorOps, xMatters, OnPage, Splunk On-Call, Alerta, and Freshservice. These platforms offer diverse features for incident management and alerting, catering to various team sizes and operational needs.

2. Why should I consider using an alternative to PagerDuty?

You should consider an alternative to PagerDuty if you need more specialized features, better integration options, cost-effective pricing, or a platform that aligns more closely with your organization’s unique incident management workflows. Evaluating alternatives ensures that your incident response is both efficient and scalable.

3. Are PagerDuty alternatives free to use?

Many PagerDuty alternatives offer free plans or open-source models. For instance, Alerta is open source and free to use, while others like Opsgenie and Freshservice provide free trials alongside tiered pricing plans.

4. Which PagerDuty alternative is best for team collaboration?

For teams focused on enhancing real-time collaboration during incidents, VictorOps and Splunk On-Call are excellent choices due to their strong communication and collaboration features.

5. Can I integrate these alternatives with my existing IT tools?

Yes, most PagerDuty alternatives, such as Opsgenie, xMatters, and Freshservice, offer extensive integrations with popular monitoring, ITSM, and collaboration tools to ensure seamless incident management across your existing infrastructure.