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Zendesk
A scalable and flexible customer engagement and service platform.
  • Description
    Description
    One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelises features of Salesforce, and adds some more. It is easy to use and customise, with multi-channel integration.
  • Pricing
    Pricing
  • Pros and Cons
    Pros and Cons
    Pros
    • Extremely customizable UI
    • Better social media integration
    Cons
    • Expensive plans
    • Not ITIL compliant
  • When to use
    When to use
    For firms with extensive interfacing with customers through social media
  • Know more
    Know more
    • Robust
  • Testimonials
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